Hotels are a multicultural melting pot
SERVICES
3A Training
3A stands for
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AWARENESS
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ATTITUDE
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APPROACH
Training involves working with deeper mindset and beliefs that hold back excellence.
Team Coaching
The dynamics in a Hotel environment cause mindsets to become 'problem focussed' rather than 'solution focussed'
Our signature coaching programme bings permanent shifts to being Solution Focussed.
Leadership Development
Leadership is a quality that is acquired by way of experience and mindset.
Hoteliers need not wait to be promoted to positions of leadership to acquire leadership qualities.
Developing them at the start makes more possibility for excellence.
ABOUT
Hotelier Excellence™ is a new, refreshingly different and intensive Professional Development Programme delivered through Training Workshops and Personal Coaching by Aurora Hospitality.
The Programme has been designed specifically to provide a hotel’s team with a sustainable transformation in their 3As™.
Awareness – Attitude – Approach
The focus on ‘mindsight’ and leadership development - which when applied will directly impact revenue and enhance guest experience.
Hotelier Excellence™ was launched in 2017 and has already proved to provide excellent results for Hotel management and staff who have received this specialist training and coaching.
All courses are designed by Hotel Business and Communication experts
COURSES
HOTELS TRAINED
and many more....
WHAT THEY SAID
GM, HOTEL OPERATIONS
“Very useful for day to day operations.
Also very easy to implement.
There was a lot of participation invited from the team which I enjoyed”
F & B MANAGER
“Training was excellent. Completely a different experience. Certain points are really eye opening. Moreover the content was totally relevant to my area of work and the learnings can be very easily applied to day to day hotel operations.”
HOTEL MANAGER, CITY HOTEL
“The training gave me an insight of the guest’s thinking process and has made me patient to listen them out first before solving their problems.”
EXECUTIVE CHEF, RELAIS CHATEAUX
“The training was at the right time as we require it! I have just joined the company and it is a great start with a very worthy training. The way of training was absolutely in an excellent way and presentations were quite understandable. Will definitely apply in my area of operation and pass down the line to the team.”